FAQ - Frequently Asked Questions
Frequently Asked Questions (FAQ)
🚚 SHIPPING & DELIVERY
━━━━━━━━━━━━━━━━━━━━━━
Q: How long does shipping take?
A: Standard shipping takes 10-20 business
days depending on your location worldwide.
Q: Do you ship internationally?
A: Yes! We ship worldwide to most countries.
Q: How can I track my order?
A: Once shipped, you will receive a tracking
number via email within 3-5 business days.
Q: Is shipping free?
A: Yes! We offer free shipping on orders
above $25 USD.
━━━━━━━━━━━━━━━━━━━━━━
💳 PAYMENT METHODS
━━━━━━━━━━━━━━━━━━━━━━
Q: What payment methods do you accept?
A: We accept PayPal and all major
credit/debit cards (Visa, Mastercard,
American Express).
Q: Is my payment information safe?
A: Yes! Our checkout is 100% secure and
encrypted. We never store your card details.
Q: Can I pay in my local currency?
A: All prices are in USD. Your bank will
automatically convert to your local currency.
━━━━━━━━━━━━━━━━━━━━━━
🔄 RETURNS & REFUNDS
━━━━━━━━━━━━━━━━━━━━━━
Q: What is your return policy?
A: We offer hassle-free returns within
30 days of delivery.
Q: My item arrived damaged. What do I do?
A: Please email us at hello@zovohub.online
with your order number and photos of the
damaged item. We will resolve it immediately.
Q: How long do refunds take?
A: Refunds are processed within 5-7
business days after we receive your return.
━━━━━━━━━━━━━━━━━━━━━━
📦 ORDERS
━━━━━━━━━━━━━━━━━━━━━━
Q: Can I cancel my order?
A: Orders can be cancelled within 24 hours
of placing them. Email us at
hello@zovohub.online immediately.
Q: Can I change my shipping address?
A: Yes, within 24 hours of ordering.
Contact us at hello@zovohub.online
Q: I haven't received my order. What now?
A: If your order is delayed beyond 25 days,
please contact us and we will investigate
immediately.
━━━━━━━━━━━━━━━━━━━━━━
📧 CONTACT US
━━━━━━━━━━━━━━━━━━━━━━
Still have questions? We're here to help!
Email: hello@zovohub.online
Response time: Within 24-48 hours
Thank you for shopping with ZovoHub! 🛍️